Frequently Asked Questions

Getting Started

What is Paidly?

Paidly is an automated invoice tracking and payment reminder platform. It helps freelancers, small businesses, and agencies get paid faster by sending professional, escalating reminder emails on your behalf — so you never have to chase payments manually again.

How do I add invoices?

There are three ways: (1) Forward invoice emails to your unique @paidly.site address, (2) Upload PDF invoices directly, or (3) Use the API for programmatic access (Agency plan). Paidly's AI automatically extracts invoice details from forwarded emails.

Is there a free plan?

Yes! The Free plan includes up to 5 invoices, 3 clients, and 1 reminder sequence. It's perfect for testing Paidly before committing to a paid plan.

Do I need to connect my accounting software?

No. Paidly is a standalone tool that works independently of your accounting software. Simply forward your invoice emails or upload PDFs — no complex integrations required.

Email Forwarding & Payment Detection

How does email forwarding work?

Each Paidly account gets a unique forwarding address (e.g., [email protected]). When you forward an invoice email to this address, our AI extracts the invoice details (amount, due date, client info) and creates an invoice record automatically.

Can Paidly detect payment confirmations?

Yes! When you forward a payment confirmation email to your Paidly address, our AI analyses it and automatically marks the matching invoice as paid. It matches by invoice number, amount, or client — no manual action needed.

What if an email doesn't match any invoice?

Unmatched emails are stored for admin review. If the email was sent to a platform alias, it's forwarded to the designated admin email address.

Can I have multiple forwarding addresses?

Yes! Paid plans support multiple inbox addresses. Use them to segregate invoices by client type, project, or department — each with its own reminder sequence.

Reminders & Escalation

How do payment reminders work?

Paidly sends automated reminder emails on a schedule you define. Reminders escalate in tone — from friendly to professional to firm to urgent — giving clients every chance to pay before things get serious.

Can I customise reminder emails?

Absolutely. You can create custom email templates with your branding, choose from four tones (Friendly, Professional, Firm, Urgent), or let our AI generate templates for you. Dynamic variables like client name, amount, and due date are supported.

Will my clients know I'm using Paidly?

Reminder emails are sent from your business name using your custom 'From' name setting. They look like they come directly from you, maintaining your professional relationships.

Can I stop reminders once someone pays?

Yes. Mark an invoice as paid manually, or forward the payment confirmation email and Paidly will auto-detect and stop reminders immediately.

Billing & Account

What happens if I exceed my plan limits?

You'll be prompted to upgrade. We never delete your data — you simply won't be able to add new invoices or clients until you upgrade or remove existing ones.

Can I change my plan at any time?

Yes. Upgrade or downgrade through the Billing page. Changes take effect immediately, with prorated billing for upgrades.

What happens to inactive accounts?

Free accounts with no activity for 6 months are automatically cleaned up. Paid accounts are never affected. We send a warning email before any cleanup occurs.

How do I close my account?

Go to Settings → Close Account. This permanently deletes your account and all data. This action cannot be undone.

Security & Privacy

Is my data secure?

Yes. All data is encrypted in transit and at rest. We use row-level security policies to ensure your data is isolated from other users. Two-factor authentication (2FA) is available for additional security.

Do you share my data with third parties?

No. We never sell or share your data. Invoice content is processed by AI for extraction only and is not used for training. See our Privacy Policy for full details.

What currencies are supported?

Paidly supports 11 currencies: GBP, USD, EUR, CNY, JPY, INR, AUD, CAD, NZD, ZAR, and SGD.